Macy’s Customer Service – Contact through Numbers, Email or Chat!

Originally named as R.H. Macy and Co. and now popularly known as Macy’s, this retail company was founded in 1858 by R.H. Macy. It operates as a luxury department store in several cities across the United States. Since its establishment, Macy’s has seen an ever-increasing consumer base. Hence, it is likely that these customers also face a number of issues and complaints while shopping at Macy’s. Macy’s customer support comes to their rescue wherein customers can ask for help regarding any problem faced by them or enquire about Macy’s services and products.

By February 2019, there were as many as 584 stores throughout the US. It is a legacy brand trying to hone their creative skills in order to provide customers with a satisfying experience when they walk into their stores. And this is not all. The technicians working at Macy’s have been engaged with advanced technologies to enhance their customers’ experience.

Focus is being paid to make a customer’s journey fulfilling and seamless. With novelty and technology as its key focus points, it aims at designing effective customer service support and thus leaves no stone unturned in making Macy’s customer support services hassle-free and faultless.

Macy’s

Macy’s continues to be a favourite among customers and has been able to develop its brand image in the market. While there are several factors owing to Macy’s unwavering popularity among customers, one of the many reasons is the host of visitor services along with shopper services provided by it.

The company offers a wide range of commodities, which includes clothing and accessories for men, women and children, cosmetics, home furnishings along with other consumer goods. Macy’s bank subsidiary, FDS Bank, provides credit processing, customer service, and credit marketing services. Some of the popular services provided by Macy’s are-

1. Personal shopper
2. The bridal salon
3. Corporate sales
4. Home services
5. Travel services

Macy’s Customer Service Numbers

Customers are provided with Macy’s phone number, through which they can dial and have a chat with Macy’s representatives. Contact Macys regarding any orders or returns or billing or any other support.

Macy’s Customer Service Hours

Macy’s hours: The helpline numbers provided by Macy’s can be contacted in the corporate office hours, i.e., from 8:30 am to 5:00 pm and they are closed on Saturdays and Sundays. So, if you want to get support from Macy’s Customer Service, contact them between 8:30 am to 5:00 pm.

Macy’s Corporate Office Address

You can also mail your Macy’s customer service complaints to the corporate office. The Macy’s headquarters is located at Cincinnati, Ohio, United States.

Macys Corporate Office

7 West Seventh Street
Cincinnati, OH 45202
United States

Macy’s Near Me

You can access your nearest Macy’s through their official store locator provided in the website; https://l.macys.com/stores.html.

Macy’s Official Site / Contact Us

Visit Macy’s website: www.macys.com for information on various kinds of services they offer and get to know the discounts offered by them.

Macys contact us page: www.customerservice-macys.com/app/contact

Macy’s Live Chat

Macy’s customer service chat support is currently offline. You can contact them with the help of contact numbers or through Macys customer service page when you are unable to get access to the Macy’s chat.

Macy’s Customer Service Email

Customers can use the email offered by Macy’s to address any grievances and ask for any support needed to file claims. The link to the page where customers can fill the form and contact them is https://www.customerservice-macys.com/app/ask.

Macy’s Social Media Links

Social media is a very useful and potent tool for connecting with customers and the public of all sorts anywhere and everywhere. Macy’s can be followed at various social networking sites like Facebook and Twitter. Due to this, chatting with the associates and getting one’s doubts addressed becomes easier for the customers.

• Facebook https://www.facebook.com/Macys/
• Twitter- https://twitter.com/Macys
• Instagram – https://www.instagram.com/macys/

Macy’s Review

As one of the oldest and largest department store chains in America, Macy’s has witnessed aplomb in sales for the products offered by it. By holding events and yearly parades, like the Macy’s Thanksgiving parade, it has managed to carve a niche for itself and remain popular even to this day. The services at Macy’s have received mixed reviews from its customers. There are some customers who feel the retail giant does well in satisfying their shopping demands for specific items and offers impeccable service, which makes them exit the store with a big smile on their faces.

One customer implied- ‘Their product line is impeccable and their retail prices thankfully are reasonable which makes me shop at Macys again and again’. While another customer said- ‘There is nothing new at their stores. The customer representatives are very rude and ill-serviced. Not happy at all!’.

FAQs

Conclusion

Macy’s has for years been bothered by those same issues that are faced by its peers in the retail business-the forever changing shopping habits and a practice of unbelievable discounts and promotions. It also faces increasing competition from several online retail giants which have become a shopping hub of the American public. The company is also making efforts towards introducing new and exclusive products to its inventory.

Its latest update being the line of modest clothing in maxi dresses, suits, and hijab. Alongside this development, the company has also suffered losses and has received innumerable complaints from dissatisfied customers. It had to close its stores in several places. In a nutshell, Macy’s has had its set of challenges and profits and continues to lure shoppers all across the United States.