Airbnb Customer Service: To make your stays grow warm with comfort!

Here’s a tip for everyone, if you are a consumer of any product or service of a company the first thing you need to know to judge them is by its customer care service. You can judge how serious a company is for selling their goods and service, and how serious a company takes its customers. Airbnb has passed this Judgement test by designing a sophisticated customer care service.

Airbnb has more than 7 million hosts registered with them and tens of millions of customers who want to rent a place. It has a customer care service which manages not only customers but also the hosts. This task is done by more than 12000 employees of it who work 24 hours a day and seven days a week.

It has made it easy for people to contact them by providing support in more than 20 languages and minimizing the wait time by introducing local helpline or customer care numbers for different countries. Also, it eased up the process by introducing more number of ways to contact like you can contact Airbnb via customer care number if you want to speak to a person, or via live chat to a customer care executive, or by tweeting you queries to their twitter handle, or by emailing them to the mail address provided by them.

Airbnb

Airbnb, Inc. is an online marketplace used to offer lodging, primarily homestays, or tourism experiences. In simple terms, Airbnb provides you with properties you can rent for a short amount of time without owning a single property. This multinational company was founded in 2008 and is headquartered in San Francisco, California in the United States.

With over 7 million hosts registered worldwide, Airbnb’s net income register in 2017 was over 93 million USD and revenue over 2.6 billion USD. In the case of Airbnb their customer care service not just has to take care of the customers booking the properties but also of the hosts registered with them.

For doing so, Airbnb has 12,736 employees as registered in 2019; their sole job is to listen to the queries of the customers and the hosts and resolve them. It has made it easy for customers to reach them using a very sophisticated customer care service system. You can reach them via any method that you choose; you can email them, call Airbnb customer service, text them, or reach them via social media.

Airbnb Contact Numbers

Airbnb has provided several ways for customers to contact their customer care service. You can reach Airbnb customer support via the phone number, email address, live chat, or directly emailing your queries to the address provided by them. But the most recommended way to reach Airbnb customer service is through phone number. Here are some of the ways you can reach Airbnb support center:

Airbnb Phone Number List

Directly calling Airbnb customer service phone number is the fastest and most recommended way to reach them. The maximum wait on the customer care line is around twelve minutes, and the average is for seven minutes long or less, depending on the traffic.

Corporate Address of Airbnb Office

You can also mail your Airbnb complaints to a mailing address and get a response from them within 2-3 business days. The mailbox address provided by Airbnb is as follows:

888 Brannan St.
Floor 4
San Francisco, CA 94103.

Airbnb Customer Service Email & Chat Support

There is no such email provided by the company. It’s a long shot, but you can try emailing these people:

Brian Chesky, CEO of Airbnb at brian.chesky@airbnb.com.

Chat support:

Another preferred way to contact Airbnb customer care service is via the messaging centre provided by Airbnb. If you want to contact customer service via messaging centre, click on the link given below.

Visit Airbnb help page, https://www.airbnb.com/help/home and login with your mobile number to get access to the chat support.

Social Media platforms

• Twitter– twitter.com/airbnb
• Facebook- www.facebook.com/airbnb
• Instagram- www.instagram.com/airbnb

Airbnb Customer Service Hours

Airbnb’s customer services’ global community support team works 24/7 in 11 different languages. But the best time to reach them would be afternoon hours when traffic is a little low.

Airbnb Reviews

Airbnb is known to provide the best travel destinations with excellent services and discounts as well. Although, Airbnb has both positive as well as negative reviews through which they thrive to provide you the best. A customer who has chosen Airbnb for his travel plans says- ‘Despite the gloomy Pandemic in the world, Airbnb provided a stress free accommodative option and was very prompt in clearing my concerns.’

Yet another customer was quite upset with their refund policy saying- ‘As my hubbys doc recommended not to travel until the pandemic subsides we cancelled our travel plans almost 5 weeks ago. Yet Airbnb refuses to refund our money and has retained ten thousand dollars of our money. This is an absurd exploitation for the grave situation the world is facing right now.’

FAQs

Final Verdict

Airbnb is one of the most trusted and legitimate sites for renting a place for a short period. With more than 7 million hosts registered and reached in over 191 countries, the company has a massive responsibility of keeping them satisfied and happy. For this purpose, Airbnb has over 12000 employees, who work day and night to resolve any issues you have.

Airbnb has made it so simple to reach them that anyone with a phone or without a phone can reach them. They have live chat support where you can talk to a real person through texts, they have customer care numbers you can call, they’ve got a Twitter handle made just to register your queries and they have provided you with a mailing address you can use to mail them. All of this just to make your stay with Airbnb comfortable and better.